eg333's Privacy Policy
This document explains in detail how your personal information is collected, why it is used, and how it is kept secure. Please read this policy carefully before using the eg333 platform.
Introduction and Scope
This privacy policy applies to all users of the eg333 casino platform. It takes effect from the moment you visit the eg333 website, create an account, make a deposit or withdrawal, or use any of our services.
eg333 believes that respecting users' personal information is a fundamental responsibility of any organisation. We therefore collect only the information that is genuinely necessary to provide the platform's services and maintain security.
This policy should be read alongside our Terms and Conditions, as both documents together govern the relationship between users and eg333.
What Information We Collect
2.1 Information Provided at Registration
When you open an account at eg333, you are required to provide the following information:
- Full name and date of birth
- Mobile number and email address
- Payment method details (bKash, Nagad, Rocket, or bank account details)
- National ID or passport number — for identity verification purposes
2.2 Information Collected Automatically During Use
Certain information is recorded automatically while you use the platform:
- IP address and device type
- Browser type and operating system
- Pages visited and session duration
- Login and logout times
- Transaction history and gaming activity
2.3 Cookies and Similar Technologies
The eg333 website uses cookies. Cookies are small text files stored on your device that help remember your preferences and settings on future visits. You may disable cookies through your browser settings, though doing so may prevent some features from working correctly.
Purpose of Data Use
eg333 uses the information it collects for the following purposes:
- Creating, verifying, and managing accounts
- Processing deposit and withdrawal transactions
- Preventing fraud and unauthorised access
- Age verification — eg333 provides services only to users aged 21 and above
- Providing customer support — via live chat and email
- Improving platform performance
- Complying with applicable laws and regulations
We never sell your personal information to third parties. Information sharing is discussed in detail in the section below.
Sharing Information with Third Parties
4.1 Service Provider Partners
eg333 works with certain trusted third parties to operate its services — such as payment processors (bKash, Nagad, Rocket, bank transfer) and technology service providers. These partners are given access only to the information necessary to perform their specific services and are required to meet our privacy standards.
4.2 Legal Obligations
If disclosure of information is required by a legal order, court direction, or a valid request from an investigating authority, eg333 may do so in compliance with its legal obligations.
4.3 Business Transfers
In the event of a change of business ownership or a merger, user information may be transferred, but the new party must follow this same privacy policy, and users will be notified in advance.
Data Security Measures
eg333 has put in place industry-standard technical and organisational measures to keep your information secure:
- SSL (Secure Socket Layer) encryption — on all data transmissions
- Encrypted database storage for sensitive information
- Two-factor authentication (OTP) for account login
- Regular security audits and vulnerability testing
- Internal access controls — only authorised staff may access user data
Please note that complete security over the internet cannot be guaranteed. It is your own responsibility to keep your account password confidential and to avoid logging in on unfamiliar devices.
Data Retention Period
eg333 retains your personal information for as long as your account is active or as long as it is needed to provide services. After an account is closed, information may still be retained for the following reasons:
- For the period required to meet legal obligations
- For the purpose of resolving disputes
- For fraud prevention and audit purposes
Once the specified period has ended, information is securely deleted or anonymised.
User Rights
Every user of the eg333 platform has the following rights regarding their personal information:
7.1 Right to Access Information
You may request a copy of the information eg333 holds about you at any time. This request can be made via live chat or email.
7.2 Right to Correct Information
If any of your stored information is incorrect, you may request a correction. The correction will be made after your identity has been verified.
7.3 Right to Close Your Account
You may request the closure of your eg333 account at any time. However, certain information may be retained for a specified period due to legal obligations, as noted in the section above.
7.4 Opting Out of Marketing Communications
If you do not wish to receive promotional emails or messages from eg333, you can opt out by notifying us via live chat or by submitting a request by email.
Responsible Gaming and Data Protection
eg333 believes that data protection plays a key role in creating a safe gaming environment. By analysing information related to users' gaming habits, we are able to identify early signs of harmful behaviour and provide timely support.
This information is never sold to third parties — it is used solely to protect the user. You can learn more about managing your own gaming by reading our detailed guide on Responsible Gaming.
Protecting Minors' Information
eg333 strictly does not collect personal information from anyone under the age of 21, nor does it permit them to create an account. Age verification is mandatory at the time of registration.
If evidence is found that information from a minor has been collected by mistake, that information will be deleted immediately and the associated account will be closed.
Links to External Websites
The eg333 platform may occasionally contain references to third-party websites. eg333 is not responsible for the privacy practices of those external sites. We recommend reading the privacy policy of any external site before visiting it.
Policy Changes and Updates
eg333 reserves the right to change or update this privacy policy when necessary. Users will be informed of any significant changes by email or through a notice on the platform.
Continuing to use the platform after any changes will be taken as your agreement to the updated policy. We therefore recommend revisiting this page from time to time.
To learn more about us, you can visit our About Us page, which contains full details of the eg333 platform's goals and values.
Contact and Complaints
For any questions, concerns, or complaints regarding this privacy policy, please contact the eg333 support team:
- Live chat: 24 hours a day, 7 days a week — in both Bengali and English
- Email: [email protected]
Our support team will review your complaint and try to resolve it as quickly as possible. For general questions, please visit our FAQ section.
Last Updated: This privacy policy was last reviewed in 2025. eg333 is committed to protecting user information and this policy is updated regularly as needed.
Version: 2025.1 — Applicable to all users